The customer service team is ill-equipped for much of what comes their way, and their product is absolutely terrible in production, although it is a fantastic concept. So I demanded a complete refund on everything that I had purchased from them, and that itself took almost a month to complete after DEMANDING and forcing them to bring this up to the CEO himself, Ryan. BTW if you need to contact them quickly, do it through there. At one point during the back and forth emailing, they did not respond for 5 days straight, at which point I found out that they had a live chat on their product page. I couldn't believe that they were just so willing to throw away their product like that as well as their customers time, because it really does take A LOT of time to contact them. So I'm pretty pissed at this point and I contact Inboard again, and the first thing they offer me is to replace the broken board AGAIN. Keep in mind that this board had closed motors unlike the first board, yet they both failed in the same manner. As you'd expect, within a week or two, another battery failed (that totals 4 failed batteries), AND the manta motor locked up on the board again, making it completely unusable. So all seems fine and dandy on this board, I'm updated to the newest firmware update (the torque update), I have a couple brand new batteries, and everything else seems to be OK. So now they send me a THIRD board, this one actually has closed motors on the rear wheels which I had noticed, unlike the first. So while I'm contacting Inboard about all the failing batteries AGAIN, they decide they want to send me a THIRD board because they believed that the replacement board that they JUST sent me was actually short-circuiting all of the batteries. At this point, I've got 3 dead batteries and 3 - 4 working batteries that they sent me to cover all of the dead ones. So the batteries finally arrive, and within a short amount of time of having all of the replacement batteries, another battery fails. So in the meantime, I purchased an extra battery so I can continue riding. I'm a little mad at this point because I continue to be missing out on actually using the board because I'm completely out of any working batteries. So a week later this battery arrives, and within 10 days of owning that battery, it also fails on me. So I contacted Inboard and again they send me a replacement item for the broken one. I even keep the batteries in a protective case when they're in my bag to be used once the current one is out of charge. I was confused because I keep the board and batteries in near perfect condition, always sure never to go over curbs, train tracks, through puddles, or drop the battery when outside of the board. So 1 - 2 weeks later the second board arrives, and I'm using it for about a week before one of my batteries actually dies and refuses to hold a charge. So I contacted Inboard and within 24hrs - 48hrs, they decided to send me a brand new board. This board had open covers over the wheels, which is what I had originally thought was the issue as it may have been allowing debris to get inside. I purchased the Inboard M1 a few months back and had used it about a week before one of the manta motors failed and locked up. Now let's get into my experience with it. Bad reviews seemed very scarce and I didn't see many people complaining about the board at the time, so that made my choice a lot easier to make. I needed a board to commute to and from work and school every day and the Inboard M1 just looked like the perfect board for that. I was deciding between the Boosted Board and the Inboard M1 at the time and was leaning towards the Inboard heavily due to the fact that it had swappable batteries and was also featured on "Shark Tank". So before I get into my experience with the M1, I'll talk about why I chose it. THIS IS FOR ALL THAT ARE ON THE EDGE ABOUT PURCHASING THE INBOARD M1, READ THIS FIRST!
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